TruthPoint Performance Excellence™ Solutions

A Better Patient Experience is Easy as 1, 2, 3

For inpatient, including nurse manager rounding, primary care, emergency departments, and nearly every other care setting, TruthPoint Performance Excellence™ (TPX) Solutions combine technology enablement with first class coaching support to engage your team, leverage the strengths of your organization, align with your most pressing improvement initiatives and provide the tools to rapidly execute and achieve your employee and patient experience objectives.

 

Performance Improvement Areas:

  • Patient Experience
  • HCAHPS
  • CG CAHPS
  • Staff and Provider Engagement
  • Resident Development
  • Care & Quality Outcomes
  • Avoidable Readmissions
  • Healthcare Equity
  • Patient Safety
  • Patient Throughput
  • Financial Performance

Ask

We start with a TPX Organizational Assessment to identify and leverage the strengths in your current performance improvement programs and help to fill in any gaps that may hinder your success.

Next, we engage each of your front-line teams to ensure that specific improvement initiatives and leading measures of performance are aligned with your organization’s strategic objectives and outcome (lag) measures of performance.

We then leverage our extensive Best Practice Question Library to capture valid, comparative and meaningful, real-time insights from patients.

Finally, we help you Transform Insights-to-Action by implementing an efficient and effective process to capture a high-volume of feedback in any care setting through rounding, in-room technology, e-mail, and other real-time methods to effectively capture the voice of your patients.

Powered by TPX Technology: The platform that powers this PX improvement also serves as a highly effective and affordable tool to automate your operational, clinical, environmental, and leader rounds.

Listen

Our TPX Organizational Assessment helps us listen for ways to “meet you where you” are in your PX journey, assessing your organization’s unique culture, performance improvement structures, and identifying ways to align, integrate and leverage existing improvement programs.

Then we partner with each team to develop and implement a custom TPX Information Use Plan™ that clearly defines the purpose, use, frequency, content, and format in which real-time feedback is then delivered to each stakeholder. This plan defines and creates accountability at all levels of the organization – Individuals, Leaders, and Improvement Teams – for HOW real-time information is provided and used to drive your rapid-cycle improvement efforts.

The TPX Information Use Plan brings patient feedback to life through our proprietary On-Purpose Reporting to ensure that the right information, in the right format is delivered directly to each stakeholder on the ideal schedule for each purpose and individual. Examples include:

  • Service Alerts for immediate intervention – Why wait until a concern escalates to an issue when you can intervene and improve service and experience immediately?
  • Weekly caregiver scoreboards for individual review – When your team is empowered and knows how they are performing, it’s amazing how quickly performance improves!
  • Kudos to share with your team – Recognize great care with direct words from the patients you serve and in a timely manner to re-recruit top performers and motivate your entire team.
  • Trended results with goal-line – Demonstrates progress and achievement and identifies specific opportunities to improve performance and build winning teams.

Get Better

Your TruthPoint Performance Improvement Coach™ (TPX Coach) will guide you along your improvement journey to save you time and keep you and your team on the right track. They use the right tools at the right time from our extensive TPX Toolkit™ and then help you apply them to achieve your outcome objectives faster and with less effort.

TPX Solutions are proven to help your team provide better care to each patient, engage your team’s passion to deliver exceptional patient care, praise high performers, and most importantly – help you execute across your entire organization to rapidly Get Better.

Some of the Care Settings We Serve:


Nurse Manager Rounding

Inpatient: Medical, Surgical, Intensive Care, and Specialty

Outpatient Clinics: Primary Care, Urgent Care, Specialty Care

Emergency Services

Procedure and Same Day Surgery

Support Services: Radiology, Lab, Rehabilitation

Long Term Care and Senior Care

Home Based Primary Care

Learn More About Our Solutions

Let's Talk