Entries by TruthPoint Webmaster

Leader Rounding—an essential component of Patient Experience Strategy for VA Health Care Systems

Purposeful rounding is a structured, scheduled and replicable process that has been shown to achieve improvements in patient satisfaction, safety and quality outcomes for many healthcare systems. But, some healthcare systems have also found that going a step beyond purposeful rounding among clinical staff, to include organizational leaders, can achieve even greater results. Stanford was […]

Using TruthPoint to Drive Accountability & Service Support in a Transitional Care Unit

With a focus on improving overall patient satisfaction, a Transitional Care Unit (TCU) in a long- term care facility has used TruthPoint to gather patient experience feedback since 2012. The TCU team collects feedback from patients four days post-admission, and again shortly before discharge from the unit. The multi-point collection process allows the team to […]

A Look Ahead for 2018

by Tim Travis, President, TruthPoint Amid all the changes and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came together to provide care and comfort to people grappling with a staggering number of natural disasters—from hurricanes in Texas, Florida and Puerto Rico to raging […]

Reflections on 2017

by Tim Travis Amid change and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came together to provide care and comfort to people grappling with a staggering number of natural disasters—from hurricanes in Texas, Florida and Puerto Rico to raging wildfires in California. They […]

A Look Back at 2017

The year 2017 was a year of uncertainty for healthcare leaders and providers as all waited to find out how proposed revisions to, or repeal of, the Affordable Care Act (ACA) might impact their practices and care delivery. In fact, HealthcareDIVE pointed to uncertainty as the “theme of the year” for the healthcare industry. That […]

Tackling the Scary Monsters in Healthcare

What better time than Halloween to reflect on the myriad of scary monsters that health care organizations now face year-round! Here’s a look at some of the scary monsters we’ve encountered this year as we’ve worked with clients to help boost the patient experience across the care continuum. Lapses in safety or quality The specter […]

Doubling Down on a Patient Experience Focus

by Tim Travis There are plenty of distractions for health care leaders and clinicians these days. Uncertainty around legislation, budget cuts, the impact of technology that is driving competition from non-traditional market players, and more. At the same time, health care organizations continue to face historic challenges—finding and retaining top talent, ensuring high quality outcomes, […]

Healthcare is a People Business

by Tim Travis There is no question that technological advances have had a profound impact on healthcare delivery in our nation—and around the world. While our delivery systems are not infallible, we can serve more people, more quickly and with higher levels of reliability and positive outcomes than ever before. We can capture large amounts of […]

More Kudos: Multiple Positive Impacts from a Simple Strategy

by MaryJo Brueggeman Our recent blog post on how one of our clients leveraged our Kudos Reports to boost both patient and employee engagement resonated with our readers. The concept is simple and yet we’ve found that this one element of our comprehensive suite of health system performance improvement tools is particularly powerful. Why? Because TruthPoint’s […]

Integrity in Health Care

When it comes to integrity, billionaire Warren Buffet, chairman and CEO of Omaha, Neb.-based Berkshire Hathaway offers this: “In looking for people to hire, look for three qualities: integrity, intelligence, and energy. And if they don’t have the first one, the other two will kill you.” So what is integrity in health care?  For the Radiology […]

Kudos Reports: Positive Insights for Improving the Patient Experience, One Patient Voice at a Time

With so much of our work in healthcare these days focused on making improvements, we can overlook the many good things that are taking place in our organizations—and related opportunities to learn from our own best practices. TruthPoint’s Kudos Reports, part of our real-time rounding solutions packages, provide healthcare organizations with actionable input from patients […]

Patient Experience Week: Reflections on the State of Patient Experience.

Tim Travis, President and Co-founder, TruthPoint Thanks to our friends and colleagues at the Beryl Institute, we are pleased to support their efforts in celebrating Patient Experience Week 2017.  We have the utmost respect and appreciation for the people who make up the foundation of the patient experience movement—the staff, clinicians, and leaders who strive each […]