Entries by TruthPoint Webmaster

Closing the Communication Chasm Between PXPs and the C-Suite

By Kristin Baird, MHA, BSN, RN, President, CEO – Baird Group I recently had the opportunity to conduct some primary research around a topic that I hear raised frequently by patient experience professionals (PXPs) I interact with—their relationships with the CEOs, and other C-suite leaders in their organizations. While exhibiting at Beryl Institute’s Patient Experience […]

AONE Celebrating 50 Years of Inspiring Leaders

It’s conference season! As we wind down from an exceptional week at The Beryl Institute Patient Experience Conference 2017, we’re already looking forward to the next major event of the season: AONE 2017. We’ll be exhibiting there this week in BOOTH # 562 and are looking forward to connecting with thousands of nursing leaders as […]

Making Meaningful Patient Experience Connections

A new year means new opportunities for connections at conferences we look forward to each and every year. One that’s coming up soon, and we’re very excited about is The Beryl Institute Patient Experience Conference 2017 in Denver this March 20-22. TruthPoint will be a Diamond Level Sponsor and also will have a presence in […]

Patient Experience: A Constant in Time of Transformation and Turmoil

by Tim Travis, President and Co-founder, TruthPoint Our industry is going through the biggest transformation in history while, at the same time, providers and executives are buffeted by the uncertainty around the status of pending healthcare legislation.  Additionally, another undeniable trend is that the treatment of patients is expanding beyond the traditional brick and mortar hospital setting […]

Nurse Manager’s Role in Shared Governance and Unit Councils

A Guest Column from TruthPoint partner, Creative Health Care Management By Gen Guanci, MEd, RN-BC, CCRN-K, Consultant, CHCM  Shared Governance Will NOT Be Successful if the Nurse Manager Doesn’t Support It! A clear understanding of the role of the nurse manager (or any nurse leader) in a shared governance unit practice council (UPC) is critical […]

Lessons From Orlando

The Institute for Healthcare Improvement’s (IHI) 28th annual conference was held in Orlando in 2016. About 6000 attendees were in attendance providing exceptional opportunities to network with a wide range of healthcare professionals who share a passion for the patient experience and improving healthcare outcomes. Now that the dust has settled after what is generally […]

Partnering for Better Veterans’ Care Experience

by Tina Gaskell, MA, CPHQ Executive Partner, Performance Improvement Coach Employees at VA Texas Valley Coastal Bend (VATVCB) care about their patients. Plenty of healthcare organizations say this, of course. But VATVCB really means it. So much so that, through an employee survey VATVCB identified that employees wanted to be able to provide better quality and more […]

In Healthcare We Have Much to Be Grateful For

It can be challenging to maintain a focus on the many things we are grateful for, especially after getting back to work after a long, busy holiday season We so quickly fall back into the rapid-fire of day-to-day responsibilities. However, those of us in healthcare can continue to be grateful for the beneficial interdependencies we have […]

Reflections from IHI

Returning to Orlando as a sponsor for the IHI 28th Annual National Forum on Quality Improvement in health care, we are honored to be associated with more than 5,000 attendees from around the world who share a common commitment to the mission of improving the quality and value of health care. Perhaps no other organization brings […]

Thanking Tireless Caregivers During the Holidays

Healthcare is one of those industries that operate 24/7/365. Unlike REI, which has broadly announced its intent to close all of its 143 stores on Black Friday, so employees can spend time with family and friends, healthcare organizations must staff up to meet patient needs at all times. Healthcare organizations don’t have the luxury of […]