Passion Challenged, But Not Dimmed, by Growing Demands

Our attendance at two major annual healthcare conferences—AONE Inspiring Leaders conference and The Beryl Institute’s Patient Experience Conference—impressed us both for the energy and passion exhibited by the thousands of participants,…

More Than a Hashtag: Carrying the Torch All Year Round

Nurse leaders, healthcare administrators and patient experience professionals were out in full force this year for both the AONE Inspiring Leaders conference and The Beryl Institute’s Patient Experience Conference. Having attended both we…

Looking Forward to Two Exceptional Clinical & Patient Experience Conferences

Now that the noise around HIMSS is fading out, we can now look forward to the time of year when two exceptional conferences focused on clinical quality and patient experience bring thousands of passionate clinicians, administrators and patient…

Improvement Spotlight: Kudos Reports to Engage and Empower Frontline Staff--VAHCS

In several VA Health Care System Hospitals (VAHCS), Veterans admitted to the hospital are invited by Health Unit Coordinators (HUCs) to provide real-time feedback on day two of admission. Patients are also rounded on by nursing leaders during…

Difference Makers—Yours and Ours

TruthPoint’s performance improvement coaches work with hospitals and health systems around the nation to help them make improvements in metrics that matter—to them. There is no “single story” illustrate the work we do. Each clinic, team,…

Improvement Spotlight: Kudos Reports to Engage and Empower Frontline Staff

In a several TruthPoint client hospitals, inpatients are invited by Health Unit Coordinators (HUCs) to provide real-time feedback on day two of admission. Patients are also rounded on by nursing leaders during their stay to ensure their needs…

Focusing on What Matters at Our Core

by Tim Travis, President and Co-founder, TruthPoint “With Healthcare at the Edge of Uncertainty, Human Experience Matters More than Ever.” That’s the title of an excellent blog post by Jason A. Wolf, PhD, CPXP, heralding the new year…

Introducing WECARE Leadership Rounding from TruthPoint

We are pleased to announce the immediate availability of TruthPoint’s WECARE Leadership Rounding—a fully integrated program comprised of all technology, results reports, Coach Advisor Services™, and support services in one easy package. …

Leader Rounding—an essential component of Patient Experience Strategy for VA Health Care Systems

Purposeful rounding is a structured, scheduled and replicable process that has been shown to achieve improvements in patient satisfaction, safety and quality outcomes for many healthcare systems. But, some healthcare systems have also found…

Using TruthPoint to Drive Accountability & Service Support in a Transitional Care Unit

With a focus on improving overall patient satisfaction, a Transitional Care Unit (TCU) in a long- term care facility has used TruthPoint to gather patient experience feedback since 2012. The TCU team collects feedback from patients four days…

A Look Ahead for 2018

by Tim Travis, President, TruthPoint Amid all the changes and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came together to provide care and comfort to people…

Reflections on 2017

by Tim Travis Amid change and uncertainty of 2017, we also saw the amazing efforts of healthcare leaders, providers, and first responders around the country who came together to provide care and comfort to people grappling with a staggering…