A Look Back at 2017

The year 2017 was a year of uncertainty for healthcare leaders and providers as all waited to find out how proposed revisions to, or repeal of, the Affordable Care Act (ACA) might impact their practices and care delivery. In fact, HealthcareDIVE…

Tackling the Scary Monsters in Healthcare

What better time than Halloween to reflect on the myriad of scary monsters that health care organizations now face year-round! Here’s a look at some of the scary monsters we’ve encountered this year as we’ve worked with clients to help…

Doubling Down on a Patient Experience Focus

by Tim Travis There are plenty of distractions for health care leaders and clinicians these days. Uncertainty around legislation, budget cuts, the impact of technology that is driving competition from non-traditional market players, and more. At…

Healthcare is a People Business

by Tim Travis There is no question that technological advances have had a profound impact on healthcare delivery in our nation—and around the world. While our delivery systems are not infallible, we can serve more people, more quickly and…

More Kudos: Multiple Positive Impacts from a Simple Strategy

by MaryJo Brueggeman Our recent blog post on how one of our clients leveraged our Kudos Reports to boost both patient and employee engagement resonated with our readers. The concept is simple and yet we’ve found that this one element of our…

Integrity in Health Care

When it comes to integrity, billionaire Warren Buffet, chairman and CEO of Omaha, Neb.-based Berkshire Hathaway offers this: “In looking for people to hire, look for three qualities: integrity, intelligence, and energy. And if they don’t…

Kudos Reports: Positive Insights for Improving the Patient Experience, One Patient Voice at a Time

With so much of our work in healthcare these days focused on making improvements, we can overlook the many good things that are taking place in our organizations—and related opportunities to learn from our own best practices. TruthPoint’s…

Patient Experience Week: Reflections on the State of Patient Experience.

Tim Travis, President and Co-founder, TruthPoint Thanks to our friends and colleagues at the Beryl Institute, we are pleased to support their efforts in celebrating Patient Experience Week 2017.  We have the utmost respect and appreciation…

Closing the Communication Chasm Between PXPs and the C-Suite

By Kristin Baird, MHA, BSN, RN, President, CEO – Baird Group I recently had the opportunity to conduct some primary research around a topic that I hear raised frequently by patient experience professionals (PXPs) I interact with—their relationships…

AONE Celebrating 50 Years of Inspiring Leaders

It’s conference season! As we wind down from an exceptional week at The Beryl Institute Patient Experience Conference 2017, we’re already looking forward to the next major event of the season: AONE 2017. We’ll be exhibiting there this…

We’re on The Road to The Beryl Institute Patient Experience Conference 2017!

This week as more than a thousand healthcare professionals descend upon the Hyatt Regency Denver for The Beryl Institute Patient Experience Conference 2017, there will be a lot of energy in the air and a lot of great ideas floating around—all…

Making Meaningful Patient Experience Connections

A new year means new opportunities for connections at conferences we look forward to each and every year. One that’s coming up soon, and we’re very excited about is The Beryl Institute Patient Experience Conference 2017 in Denver this March…