Making Meaningful Patient Experience Connections

A new year means new opportunities for connections at conferences we look forward to each and every year. One that’s coming up soon, and we’re very excited about is The Beryl Institute Patient Experience Conference 2017 in Denver this March…

Patient Experience: A Constant in Time of Transformation and Turmoil

by Tim Travis, President and Co-founder, TruthPoint Our industry is going through the biggest transformation in history while, at the same time, providers and executives are buffeted by the uncertainty around the status of pending healthcare…

Nurse Manager’s Role in Shared Governance and Unit Councils

A Guest Column from TruthPoint partner, Creative Health Care Management By Gen Guanci, MEd, RN-BC, CCRN-K, Consultant, CHCM  Shared Governance Will NOT Be Successful if the Nurse Manager Doesn’t Support It! A clear understanding of the role…

Lessons From Orlando

The Institute for Healthcare Improvement’s (IHI) 28th annual conference was held in Orlando in 2016. About 6000 attendees were in attendance providing exceptional opportunities to network with a wide range of healthcare professionals who share…

Partnering for Better Veterans’ Care Experience

by Tina Gaskell, MA, CPHQ Executive Partner, Performance Improvement Coach Employees at VA Texas Valley Coastal Bend (VATVCB) care about their patients. Plenty of healthcare organizations say this, of course. But VATVCB really means it. So…

Keeping a Finger on the Pulse of Healthcare Leaders’ Top Concerns

by Tim Travis, President and Co-Founder, TruthPoint Ask. Listen. Get Better. It’s a philosophy that is foundational to the work we do at TruthPoint. When we listen, we learn. For us, that means staying attuned to the issues that impact healthcare…

In Healthcare We Have Much to Be Grateful For

It can be challenging to maintain a focus on the many things we are grateful for, especially after getting back to work after a long, busy holiday season We so quickly fall back into the rapid-fire of day-to-day responsibilities. However, those…

Reflections from IHI

Returning to Orlando as a sponsor for the IHI 28th Annual National Forum on Quality Improvement in health care, we are honored to be associated with more than 5,000 attendees from around the world who share a common commitment to the mission…

Thanking Tireless Caregivers During the Holidays

Healthcare is one of those industries that operate 24/7/365. Unlike REI, which has broadly announced its intent to close all of its 143 stores on Black Friday, so employees can spend time with family and friends, healthcare organizations must…

Focusing On Patient Experience Is No Longer A Nicety, It Is A Necessity In A Value-Based World 

By Dr. Kathleen Ziegler, RN, DHA, MSHA, FACHE Achieving successful healthcare organizational transformation that delivers value-based outcome performance meaningful to all stakeholders is a critical objective for healthcare executives. Transforming…

Hope to See You in Orlando! 

The Institute for Healthcare Improvement’s (IHI) 28th annual conference will be in Orlando this year, December 4-7. About 6000 attendees are expected, providing an opportunity to network with others who are passionate about the patient experience…

Partners in Performance Improvement

Welcome Patient experience is a big buzzword these days, with healthcare facilities of all stripes eager to boost their scores on assessments that may impact not only reimbursement, but also patient—and provider—choices about where to receive…