by Tim Travis

There is no question that technological advances have had a profound impact on healthcare delivery in our nation—and around the world. While our delivery systems are not infallible, we can serve more people, more quickly and with higher levels of reliability and positive outcomes than ever before.

  • We can capture large amounts of data to identify trends in treatments and ensure the delivery of evidence-based medicine.
  • We can use a wide range of devices to monitor patient behaviors and vital signs in real time.
  • We can use predictive analytics to drive early diagnoses and reduce mortality rates.
  • We can even use technology to provide care and treatment remotely through telehealth and telemedicine.

But, despite the continuing advancements in how healthcare is delivered and how health data is analyzed, there is one thing that even artificial intelligence (AI), the Internet of Things (IoT), or other innovations that may be on the horizon cannot do. They can’t take the people out of the healthcare delivery process.

Healthcare is a people business. It’s people caring for people. Yes, technology can serve as an aid—an important aid—in the delivery of care, but we can’t take people out of the process. Even telehealth requires interactions between clinicians and patients. Even robotic-assisted surgery suites are staffed with real people caring for patients.

Technology holds promise but, even widely hyped solutions like IBM’s Watson are showing some flaws. And, of course, clinicians and healthcare administrators are all too aware of the challenges and setbacks they’ve faced with EMR systems that may be technically sound but rely on people to realize their full potential.

TruthPoint’s solutions are precisely designed to leverage the best of both technology and people to help health systems improve patient experience, quality, safety and overall health system performance. Our Coach Advisors work with clients to help them leverage our technology solutions to gather and analyze important insights and to turn these insights into action through people serving people.

Learn more about how we can help you leverage the power of technology and people to improve the patient experience.