Do you experience joy at work? We know from partnering with thousands of healthcare leaders and front-line staff that many often experience a great sense of joy as part of their working day. Whether establishing a compassionate connection with patients and families as they navigate a healthcare challenge or helping to support culture change that can help bring a sense of joy to the workplace. Of course, healthcare is also an industry where staff members are likely to experience sadness. From the highest of highs—a childbirth, for instance, or a phenomenal outcome—to the lowest of lows—a devastating diagnosis or the loss of a patient—healthcare is an industry marked by human emotion.
Last year, the Institute for Healthcare Improvement (IHI) released a paper, IHI Framework for Improving Joy in Work. In the paper they note that healthcare professionals are experiencing burnout at increasingly higher rates. That’s no surprise to those in the field and, in fact, it was a topic of discussion at several of this year’s annual healthcare conferences, including AONE’s Inspiring Leaders conference and The Beryl Institute’s Patient Experience Conference.
IHI’s Framework for Improving Joy in Work lays out nine components of a system designed to ensure a joyful, engaged workforce. They are:
- Physical and psychological safety
- Meaning and purpose
- Choice and autonomy
- Recognition and rewards
- Participative management
- Camaraderie and teamwork
- Daily improvement
- Wellness and resilience
- Real-time management
As you think about each of these (and there is more detail in the IHI report), which do you feel your organization currently does a good job supporting? Which do you feel you could improve upon?
When we work with organizations to help them implement our rounding automation tools to achieve improved performance, our coaches are on the front lines supporting teams in developing successful strategies to address some of the most common barriers that today’s healthcare organizations are dealing with. These are barriers that not only impact employees and their ability to deliver exceptional care but, ultimately, patients. We see our role as providing not only technology, but knowledge based on real-world experience. We provide the guidance that leads to engaged patients and staff; that can ultimately lead to a more joyful working environment.
Based on our experiences we recently released a solutions paper—5 Key Steps for Restoring Sanity in the Healthcare Workplace. Interestingly, we see several parallels between the 5 Key Steps we’ve identified through our work and the IHI system components for improving joy in work. We invite you to take a look!